Monday, November 2, 2009

The Return of Voice at New Desperation Isle

[NOTE: If you are viewing this post from within Second Life, click the Open in My Web Browser button to properly view the page.]

A few weeks ago I disabled Voice Chat on New Desperation Isle because I was getting frequent reports of people using Voice to harass other visitors. I have since gotten some requests from regular visitors to bring Voice back, and I am doing that, but I want to equip our guests to deal with voice griefers if we have problems with them in the future.

First off, if you simply wish to disable Voice (so you can neither speak in-world or hear others speaking), you can easily do that by going to Edit > Preferences, then picking the Voice Chat tab, and deselecting Enable voice chat. When you click OK, you will no longer hear other people using Voice.

If you simply want to block a specific individual's voice, there are detailed instructions on how to do that at the Voice FAQ of the official Second Life Wiki.

In addition to muting individual players, I ask that you report people who are obviously griefing other players. You can do this by both filing an Abuse Report against them (Help > Report Abuse), and also by reporting the avatar to me or one of my deputies:
  • Wildefire Walcott (island owner)
  • kelly Walcott (estate manager)
  • Vivienne Schell (deputy)
  • Lunashee Dagger (deputy)
  • Lancelot Auer (deputy)
  • Zaldon Barbosa (deputy)
It really helps if you can provide snapshots and/or chat transcripts of griefing incidents. Unfortunately, it's not possible to get transcripts of voice griefing, but all the info you can provide helps.

Here's a video produced by a Linden that may provide some additional helpful info on Voice Chat in SL.

Tuesday, September 1, 2009

FAQ: Adult Maturity Ratings at Desperation Isle Estates

Important: There are many ways for Linden Lab to consider you age-verified now! You don't have to go through their official age-verification process if that doesn't work for you! Please read on for complete info!

There has been a fair amount of recent confusion among residents all across Second Life because Linden Lab sent out a bunch of emails warning people to flag their land as Adult, but then said that many of the emails were sent out in error. Unfortunately, if you are a resident of Desperation Isle Estates (or any other private estate, for that matter) and you received the email, it was NOT a mistake.

Here's the list of questions we answer below:

What's going on?

Beginning this month, Linden Lab is going to be hiding Places listings for land with 'adult' keywords in in the Name or Description fields if the parcel is not on a so-called "Adult" sim. You will still be charged for the listings, but no one will be able to see them. Additionally, if you continue to use those adult keywords in your listings while you are on a non-adult sim, you run the risk of getting banned or suspended from Second Life.

We have held out for as long as we could, but unfortunately the time has come: We must convert some of our islands to the Adult maturity rating. Please see this knowledge base article to learn Linden Lab's new definitions for PG, Mature, and Adult sims.

What happens when a sim is flagged as Adult?

Once a region is set to the Adult maturity rating, the following things happen:
  • Places listings with adult keywords will show up in searches that age-verified residents perform, assuming they have enabled adult content in their Second Life clients.
  • Only residents who are age-verified will be able to access the sim.
What's the difference between an Adult sim and a Mature sim now?

It's kind of hard to tell, yeah? Basically, Mature sims are now very similar to PG sims, only you can have sex toys in your private skybox
or a store that sells skins with naked bits on a Mature sim without getting in trouble.

If you sell naughty toys that can only properly be advertised with Adult search terms, or if you have a public sex play place, that has to be on an Adult sim. (Strip clubs count as Adult locations too, but I don't allow those on our regular sims anyway.)

Clear as mud, I know, I know. Please check out this Adult Content FAQ with the most comprehensive description of what "Adult" means in Second Life now.

How does a resident become age-verified?

Achieving age-verified status is not as difficult as you might think. You can do it in one of several ways:
  • Have a "payment info used" or "payment info on file" status with Linden Lab. This happens once you use some method of payment for purchasing Lindens or paying Second Life premium fees.
  • Add US$ to your XStreetSL account via PayPal.
  • Go through Linden Lab's official Age Verification process.
Most people who regularly use Second Life are basically already verified. They just need to enable Adult content in their clients. Go to this knowledge base article for detailed information.

How do I enable Adult content in my Second Life client?

You need to be using the latest version of Second Life in order to have access to all the proper content options, or use a third-party viewer that is based upon the latest official code. You can always get the latest official viewer here.

Next, you have to enable adult content in your Second Life preferences and Search settings. Go to this knowledge base article and scroll down to the How to opt in to view Adult content section for step-by-step instructions and a video that walks you through the process.

What does this mean for the Phase 1 islands?

Phase 1 of the estate consists of Desperation North, South, East, and West, as well as New Desperation Isle, which holds them all together. Because New Desperation Isle is an explicitly sexual location (as are several private and public builds on those islands) we must convert those sims to the Adult maturity rating in order to avoid being blacklisted from search, and to avoid having our Second Life accounts suspended.

What if I am a Phase 1 resident who doesn't want to be in an Adult sim?

In anticipation of this possibility, we have just added a brand new class 5 full-prim region to the estate: Desperation Juno. (NOTE: It should be ready for new tenants by Thursday, it may not be visible until then.) This is a Phase 2 (Mature) sim, just like Desperation Vivienne and Desperation Kelly. It is a standalone island (open ocean on all sides) and has a normal day/night cycle like the rest of our full-prim sims.

If you currently live on one of the Phase 1 islands and you decide that you wish to be on one of our Mature sims instead, we will offer you a free week of rent once you move over to the new sim.

If you decide that you no longer wish to rent with us at all, please let me know. If you tell me when you've cleared off your parcel I will refund what remains of your rent. Do note, however, that ALL private estates are facing this same change. (It's not just us!) Any sim that allows places with explicit adult content on their land or in their search terms must convert to Adult status or the land owners will face disciplinary measures.

What happens if I'm a Phase 2 resident?

If you are on one of our Phase 2 islands (Desperation Vivienne, Kelly, or Juno), and you do not have any explicit content on your parcel or in your search terms, nothing will change. If you DO have or advertise adult content, however, you will have to either remove those items/terms or move to an Adult-rated sim. I offer the same deal to my current Phase 1 residents who may wish to move to a mature sim- if you decide to move to one of our existing Phase 1 Adult sims, I will give you a free week of rent on the new island, and roll over any existing rent you have on your current place.

You may be interested to know that we're making a number of improvements to the Phase 1 regions, to make them more attractive. Please check out this blog post for more information.

What about the special islands (Desperation Andromeda, Desperation Lancelot)?

These islands are not really Phase 1 or 2, and they don't really qualify as full-sim rentals either. Depending on the content on those sims, and the Search > Places listings, we will likely have to set those sims to Adult very soon. This is to protect not only the estate, but the tenants currently occupying those sims.

What if I am renting an entire Homestead or Regular sim?

I will not enforce maturity ratings on my Homestead or Regular full-sim tenants, but please understand that it is your responsibility to make sure your sim is flagged appropriately, or Linden Lab might give you problems. See below to learn how to change the sim rating.

How can I change the maturity rating of a sim I am renting?

This only applies to complete homestead or regular sim rentals. In order to change the sim's maturity rating you must be on that island's list of Estate Managers, and you must be using a recent version of the Second Life viewer.
  1. While standing on the sim, go to World > Region/Estate.
  2. On the Region tab, select the desired maturity rating next to Rating.
  3. Click Apply. (Note: You MUST click Apply for this setting to stick.)
By default, all Desperation Isle Estate full-sim rental islands are set to Mature, but you may choose whichever rating you like.

When will these changes be taking effect?

As of September 1, Linden Lab is supposedly policing search listings and processing ARs filed against offenders. We are planning to hold off on changing the Phase 1 islands to Adult until next Monday, September 7 to give existing tenants time to decide what they wish to do. If we need to change earlier than that (i.e. if Linden Lab threatens to ban me), I will let you all know.

What if I have more questions?

Please IM me, Wildefire Walcott, directly. Even if I am offline, I am usually able to respond directly to IMs via email. Also, keep an eye on this post. If any new information or clarifications are necessary, I will add them here.

Monday, August 31, 2009

Phase 1 Island Changes On The Way

Last week I conducted a survey of residents on our Phase 1 islands (Desperation North, South, East, and West). I very much appreciate the input I got from respondents and wanted to share with you both the results of the survey and the changes we will be making as a result. (You can view the published survey here, although responses are no longer being tallied.) This is a long article. If you wish you can hop straight to the summary.

Should we have a day/night cycle?

Survey results:
  • Yes - 40%
  • Don't care at all - 24%
  • Prefer dark, but don't really care - 32%
  • Would move away if sunlight were enabled - 1%
My response:

While I had always intended New Desperation Isle and the surrounding areas to be an adult playground bathed in moonlight, it is an unfortunate fact that with Windlight and the limitations of some users' monitors and computers, night time in Second Life is often just too dark for many users to see anything. I don't know how many screenshots I've seen that people have taken on New Desperation Isle where they have obviously forced their local sunlight on in order to take pictures. There is also the economic fact that I have lost many potential customers who did not want to live on an island that never had sun. I have chosen to enable "global time" on the Phase 1 sims, including New Desperation Isle, which will add a regular day/night cycle to those islands.

Should we continue to allow security devices at ground level?

Survey results:
  • No (keep them in the sky only) - 32%
  • Don't care - 40%
  • Yes - 28%
My response:

First off, I apologize for the awkward wording around that question (I mixed up the "yes" and "no" but, luckily, clarified what each survey answer meant). Anyway, it is clear that there are at least a few people who really rely on their security devices at ground level, so I am going to allow their continued use on the ground (on Phase 1 sims only), but due to some additional feedback, I am going to require that the warning time be set to a minimum of 30 seconds. In other words, trespassers should have 30 seconds to exit the premises. This will keep strangers off your sex beds but will give someone who accidentally wanders onto your parcel due to grid lag ample time to escape without being ejected from the sim.

How much should we change New Desperation Isle?

Survey results:
  • Make it an adult commercial sim where other content creators can sell their wares - 40%
  • Rebuild some areas to attract new visitors - 28%
  • Leave it as-is - 12%
  • Make it a residential island - 12%
  • Don't care - 2%
  • Just get rid of it - 0%
My response:

Well it is clear that people in Phase 1 like New Desperation Isle and don't wish it to just go away. I am now left between updating the island to draw in new visitors and making more space for adult retailers. It will be one of these two options though.

Should we update the ground textures on the Phase 1 islands?

Survey results:
  • Yes - 64%
  • Don't care - 28%
  • No - 8%
My response:

When I first started out I just went with the generic default ground textures for my first few islands, and they remain today on Desperation West, North, and South. This wasn't so much of a concern since at night time you barely notice the textures anyway, but once we enable daylight, I want those islands to look both unique and attractive, so I will be updating the ground textures. They will still be a regular grass/sand/rock progression- just new textures.

Another cosmetic change

One person mentioned that our Vacant signs, while easily visible to people looking for land, can detract from the surroundings of existing tenants. I agree, and I am going to design a new kind of sign which does not impact the view so much.

One last thing (and it's a biggie)

Sometime soon I will be forced to flag New Desperation Isle and the rest of the Phase 1 islands as Adult sims. I and several of your fellow tenants have received warnings from Linden Lab that if I do not mark the sims as adult, that anyone who currently has Search > Places listings with adult keywords will be removed from search, and that Linden Lab may start suspending the accounts of residents who fail to comply. I cannot risk having my account locked, and no one running an adult business or meeting place wants that either. I am about to write another post specifically about this issue, so please keep an eye on this blog.

When's all this going to happen?

I plan to make all of these changes by next Monday, September 7. It will probably happen in phases, but I will try not make the switch to Adult until the 7th. If I am forced to switch over earlier, I will notify all tenants.

Summary:
  • Phase 1 is going to be getting sunlight.
  • Security devices on Phase 1 islands may remain at ground level, but the warning time before ejecting trespassers must be increased to 30 seconds.
  • New Desperation Isle will stay right where it is, but will likely see some changes to bring in more traffic.
  • We will be updating the ground textures on the Phase 1 sims.
  • We will soon be using Vacant signs which are smaller and less noticeable to existing tenants.
  • All Phase 1 sims will be flagged as Adult. (We are going to add at least one new sim for anyone who wishes to live on a Mature sim instead of an Adult one. Again, keep watching this blog.)
  • All of these changes (except New Desperation Isle remodeling) are slated for completion by Monday, September 7.
Thanks for your feedback, thanks for your support, and thanks for your business. I believe that these changes will help improve the quality of living for most residents of the Phase 1 islands and keep us all on Linden Lab's good side.

Wednesday, July 8, 2009

PayPal Subscription Sign-up

This post contains the sign-up buttons that you can use to begin paying your rent to Desperation Isle Estates via PayPal, instead of with Lindens purchased in-world. Please see our PayPal announcement to learn how to subscribe, and why you might want to do it.

If you have already requested a PayPal subscription, please click the button that matches your current rent agreement with us. If you don't find a match, please contact me (Wildefire Walcott), and I will fix it right away!

Click the Subscribe button below the parcel size/rental period of your choice.

1024 meter parcel, Weekly: $1.70 USD








1024 meter parcel, Monthly: $6.80 USD








2048 meter parcel, Weekly: $3.40 USD







2048 meter parcel, Monthly: $13.58 USD







Full Homestead, 3750 prims, $30 USD Weekly







Full Homestead, 3750 prims, $118 USD Monthly






Now Accepting PayPal!

We now offer our customers the ability to pay rent via PayPal! (We always have, actually, just no one's ever taken advantage of it!) You can choose to pay weekly or monthly (and if you do the math, you'll find that paying monthly is a savings, since most months are longer than 4 weeks).

You will be billed automatically until you choose to end your rental. Please note that unlike with rent paid in L$ I cannot offer refunds to PayPal subscribers. (It's complicated, but believe me, I really couldn't afford to do that.)

To begin a PayPal subscription with us, you must already have claimed a parcel of land (or an island) from Desperation Isle Estates, and inform me (Wildefire Walcott) that you wish to pay via PayPal. I will make sure that our subscription page has the correct information for your land and then give you instructions on how to subscribe.

Saturday, July 12, 2008

Homestead Rental FAQ

Here are answers to questions I frequently get from current and prospective homestead tenants. Some of my answers apply to any homestead sim rental anywhere in Second Life, while others apply only to those in Desperation Isle Estates.

How much does it cost to rent a homestead sim?
If you rent from Desperation Isle Estates, the cost is L$7750($30 USD) a week, or L$31000 ($118 USD) a month. This gets you a complete 65,536 square-meter homestead island with 3,750 available prims and protected open ocean views on all sides. We do not charge any "purchase price" other than the first week's rent. If you want us to order a new island for you, we typically ask for two weeks' worth of rent up-front, but nothing more unless you have naming requirements.

We also offer discounts to residents with two or more islands:
  • Two islands: Each island L$7500 ($29 USD), 4 weeks L$30000 ($115 USD).
  • Three or more islands: Each island L$7250 ($28 USD), 4 weeks L$29000 ($111 USD).
Are these the same as "openspace" sims?
No, Desperation Isle Estates offers only true 3,750-prim Homestead sims and regular 15,000-prim sims for rental. As of 2009, the term "Openspace" refers to regions that support only 750 prims and 10 avatars. We do NOT have any 750-prim Openspace sims. Homestead regions are limited to a maximum of 20 avatars on the island at the same time.

How are homestead sims different from regular sims?
Homestead regions support only 1/4 the number of prims as full sims, and can support a maximum of 20 avatars simultaneously on the island, whereas full regions can have up to 100. A hidden difference is that homestead regions share their physical servers with more sims than regular sims do. There are only 4 regular sims on a given physical server, whereas there may be up to 16 homesteads on the same server.

Can I get more prims?
A homestead region has a hard limit of 3,750 prims, just as a full-sized sim has a hard limit of 15,000. While you can have additional islands, prims do not combine between islands. If you had two homestead sims, each one would have a max 3,750 prims. This is a technical limitation of Second Life.

Can I choose the name of my island?
I like to have uniform names so that people can easily identify my properties, but if you would like to select a unique name for an island we can do that for a fee. If we're talking about a brand new island, it's a non-refundable L$13,750 fee, and I will order the island with the name you requested. If it is an existing island that you are already renting, the fee is L$27,500. The reason for the fee is it costs $50 USD to change the name of an island, and I will need to rename the island in the future if you ever move out. The fee for existing islands is double because I'll have to pay $50 to give the island your name, and then $50 later on to return to the old name. I do not make any profit at all from these fees.

The name you use must follow Linden Lab's guidelines for private region naming:
Private Region or Estate names:
  • Must be more than 3, but less than 25 characters (spaces count)
  • Must contain three words or less
  • Must use only alphanumeric characters (no punctuation)
  • Must not be the name of a real life city (however, "New York Island" or "Los Angeles City" are fine)
  • Cannot include SL, Linden, Linden Lab, Second Life etc in the name
  • Must be PG
    Offensiveness guidelines: You may not select as your Private Region name or Estate name:
    • The name of another person to the extent that could cause deception or confusion
    • A name which violates any trademark right, copyright, or other proprietary right
    • A name which may mislead other users to believe you to be an employee of Linden Lab
    • A name which Linden Lab deems in its discretion to be vulgar or otherwise offensive (obscenities in any language or any form of spelling, racist, sexist or otherwise derogatory in nature)
Must not already be in use

Linden Lab reserves the right to change any Private Region or Estate name for any reason or no reason.

Can I get a different default shape for my island?
While you will have full terraforming abilities on your homestead island, I can upload a different default terrain for you at your request, for no extra cost. Please see the Available Island Designs section of this announcement for our current selection. Also, if you create or buy your own RAW file, you can email it to me, and I will upload it for you.

I thought that the terraforming limits were +/-100 meters, but I can't sink the ground more than 20 meters below sea level.
The +/- limitation really means that you can terraform up to 100 meters above or below the contours of the default terrain, with the limitation that you can never go below an elevation of zero. If you want to make a really deep hole, you should terraform your land very high and then use the region tools to set a higher sea level, giving you more underwater area to work with. The default sea level for any new sim is 20m.

Can I get another island connected to my existing one?
Yes, we can order additional islands for you and connect them to your existing island. So long as the new island is directly north, south, east, or west of your current island, you will be able to both see and cross the border into the other island. Keep in mind that you will not be able to combine prim allotments, and that each island will have its own estate settings. There is no extra fee for having an additional island, other than the rent. Each island costs L$7,200/week to rent.

Can I "back up" my existing terrain in case I make changes I'm not happy with?
Yes, if you've done a lot of work on your island design, I can "bake" the terrain so that if you make future modifications you can use the "revert" tool to go back to the version I stored for you. Just IM me and/or send me a notecard. If you want a copy of your backed-up terrain, I will need to have your email address so I can send it to you. (It's a file format that Second Life does not support.)

Is it possible to add more people as Estate Managers on my island?
Yes, I always grant the primary renter Estate Manager privileges, but I can add anyone else to the managers list for your island.

Is there anything that an estate manager can't do that an island owner can?
Yes, there are a few things that only the person who actually pays the monthly island use fee to Linden Lab can do. Only the island owner (the person listed as owner on the Covenant tab of World > About Land) can do the following:
  • Set up and manage a telehub.
  • Download RAW terrain files.
  • Upload RAW terrain files.
  • Bake the terrain. (This sets the baseline for the Revert feature of the terraforming tools.)
  • Add/Remove other estate managers.
  • Deed parcels to a group even when "Allow Land Resell" is disabled on an island. (Note: Estate managers can toggle the Allow Land Resell flag on an island to temporarily enable the ability for parcel deeding.)
I noticed a name I don't recognize on my estate's "Banned Residents" list. Why is that?
If a resident griefs any of my private or public sims, I ban that individual from all of my islands in one single action. If this individual is a friend of yours, you have the ability to remove them from the ban list on your island. But if they're not, you probably don't want them on your island anyway.

I noticed a name I don't recognize on my Estate Managers list. Who is that?
It might be my business alt or one of my partners. Illana Ireton is my business alt. Vivienne Schell is my business partner, and Kelly Walcott is my SL partner, who also helps out on the estate. If you see any other names you don't recognize, please alert me.

If I get more than one homestead sim from you, will they run on the same server?
There is no way to predict what physical server your homestead sim will run on. The way Linden Lab has it set up is this: Sims run on physical servers that each have 4 processors. Four full sims run on a single server, one processor per sim. With homesteads, 16 homesteads run on one server, one processor per four sims. (This is why homesteads are considered "light use.") Every time a sim restarts, it has a chance of coming back up on a totally different physical server. This architecture allows Linden Lab to have a more dynamic infrastructure that makes efficient use of their available hardware. It also has the added benefit of helping a sim owner fix some lag issues, because if your sim is sharing a server with some very laggy other sims, you can restart your sim and have a good chance of landing on another server with better neighbors. Another thing to consider is that Linden Lab runs several different "colocation facilities." Not all sims are located in the same geographic region. Some are in California, some are in Texas, etc. Most new homestead sims are at the same colocation facility, which is good, because being in the same facility makes border crossings smoother.

How do homestead sims perform, compared to full sims?
New homestead sims generally perform rather well for typical residential use. The one area where you tend to notice a difference between a homestead and a full sim is script performance. If there are a bunch of scripted objects running in the sim, you will start to notice delays- for example, if you have a piece of furniture that displays a menu when you touch it, you might have to wait a few seconds for the menu to appear on a homestead sim with too many scripts running on it. I have tenants running clubs on their homesteads and have not gotten any performance-related complaints, so long as people were careful about what scripted items they placed on their sims. Also remember that many avatars wear huds and other attachments that run TONS of scripts, and all of these can affect your sim. Also, every once in a while you might end up sharing a server with some laggy "server neighbors." If you encounter lag on your homestead that doesn't seem related to anything you're doing on the island, sometimes a restart will help, because your sim will start up on another server, with different "neighbors."

Note that Linden Lab has discussed the possibility of imposing script limitations on homestead regions, but as of January 2009, no limitations had been implemented, and no other specifics were available.

Wednesday, March 19, 2008

Putting Your Modeling Studio To Sleep

The N30 Deluxe Modeling Studio is a very popular and useful tool for taking snapshots in Second Life. Unfortunately, it is a very script-heavy device that almost always ends up in a sim's list of "Top Scripts." Heavily-scripted objects contribute to lag, which affects everyone on the island. Luckily, the N30 Deluxe Modeling Studio has an auto-off feature that shuts the studio down while you're not using it. Please follow these steps to ensure your studio isn't wasting valuable resources while you're away. The process is a little weird, but follow these steps to do it right (steps after the picture):


  1. Touch (left-click) the studio's control panel to bring up the menu.
  2. Click Settings.
  3. Click Auto-off.
  4. Click Shutdown.
    IMPORTANT: You're not done yet! You need to follow the next steps too!
  5. Touch the control panel again.
  6. Click Settings.
  7. Click Auto-off.
  8. Click Auto-off again. You should now see a message in chat that "Autoshutdown has been activated."
With this option enabled, the modeling table will disable any lighting and special effects, and temporarily turn off the modeling table if no one is in the vicinity for 5 minutes.